What is your return policy?
We provide a 30 day returns policy. If you are not 100% happy with your purchase you can email us regarding a refund or an exchange. If it is our fault, we do not ask for you to ship the product back.
For other reasons, We will provide you with an address in the Philippines to return your order. Your product must be in brand new condition, in its original packaging and not damaged in any way. We do not cover postage costs for returning your item. Once you’ve shipped the product back to us and we have checked it, we will issue a full refund for the product price. Refunds will be processed to the same payment method used at checkout. Shipping on returned items is non-refundable.
Can I still change my order?
Changing of orders are allowed until 2 days only, before it heads to production. Just e-mail John at firstname.lastname@example.org or email@example.com
What do I do if the items are broken or damaged, missing items, received wrong design?
If anything is wrong with our products please provide us with these details so we can resolve this ASAP. If it is our fault, we do not ask for you to ship the product back. Please e-mail to firstname.lastname@example.org
What do I do if an order hasn't arrived?
Check the tracking # first. If you don’t have the tracking number, we can provide it for you.
IF TRACKING SHOWS DELIVERED
Please check your local post office and/or neighbors, as often this is where ‘lost’ orders seem to end up!
At peak times (like around Christmas and other holidays), please do allow a little longer time for your order to arrive.
IF TRACKING SHOWS RETURNED TO SENDER – INCORRECT ADDRESS
We will not refund nor assume liability for orders that are lost due to the incorrect shipping address. We can reship items but you will be responsible for fees associated with additional delivery attempts.
IF TRACKING SHOWS NO INFO
If an order has not been successfully delivered and it has been more than 60 days since the order was processed, you may request a refund or have the order resent free-of-charge.